Job vacancy Customer Service Representative - New Providence

Job Summary

The Customer Service Representative will be the face of our company, providing assistance and support to arriving guests to ensure a seamless transition from the airport terminal to their ground transportation. The ideal candidate will play a pivotal role greeting travelers and providing information to assist in resolving issues to ensure a smooth and enjoyable travel experience for our customers.

Duties and Responsibilities

• Display the Leisure Tours Sign and any other signage as directed by the airport supervisor.
• Welcome and greet guests in a professional and courteous manner.
• Direct guests to the designated bus dispatch area.
• Provide timely updates to the bus dispatch area regarding any changes in flight information.
• Regularly monitoring the Atlantis and Sandals airport desks and informing airport dispatch of their status.
• Complete additional tasks as assigned and relevant to the role

Qualifications

• High school diploma or equivalent
• Minimum of 1 years of related customer service experience
• Must have attention to detail
• Ability to multi task and work in a fast-paced, metric-driven environment
• Ability to comply with internal policies, guidelines and conduct standards
• Must have the ability to effectively communicate in English, both written and verbal forms
• A professional demeanor is to be maintained at all times
• Must have strong organizational skills, customer service and listening skills
• Ability to work independently with little to no supervision