Job vacancy Operations Driver (coco Cay)

POSITION SUMMARY:

The Operations Driver is responsible for the safe operations of Guest trams and other operational vehicles which include but are not limited to forklifts, tractors, provision carts, and utility vehicles. The Driver provides safe, timely, and efficient driving services for the Guests and Visitors. Safety of passengers and pedestrians is paramount at all times when moving any vehicle at any time on the Destination. This position requires excellent Guest engagement, professional appearance, knowledge of products and services.

All duties and responsibilities are performed following Royal Caribbean International’s Brand Standards, the Royal Way philosophy, Company policies, and SOPs, Public Health, Safety, Security, and Environmental Guidelines.

This Job Description in no way states or implies that these are the only duties performed by the Destination Team Member occupying this position. All Team Members may be required to perform any other job-related duties assigned by their Supervisor or Management. The nature of this job requires daily interactions with internal and external stakeholders.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Follows instructions from the Management at all times to ensure safe driving while operating Guest trams and other operational vehicles on the pier and around the Destination.
• Ensures timely staging of provision vehicles before the ship’s arrival to be ready for provisioning operation.
• Follows Destination’s provisioning procedures: pallets to be staged in loading order with a maximum height range of 48” to 54”. Knows safety protocols while driving on the pier and follows instructions from the Management.
• Delivers all provisions safely to their designated locations along with the appropriate tarps or coverings. Carrying unauthorized personnel on provision vehicles or trolleys is not permitted.
• Actively participates in the maintenance, safety, and operation of the forklifts, provision of vehicles, tractors, trolleys, and Guest trams. Reports any maintenance requirements on preventive maintenance to the Lead.
• Ensures safe transportation of Guests and Visitors on the trams. Always follows “Driving with Safety” procedures.
• Reports immediately any driving safety concerns, incidents, accidents, and Guest issues.
• Ensures vehicles are deemed safe, tested, well maintained, cleaned, and sanitized.
• Guides Guests and Visitors on how to safely board and debark the trams. Assists Guests to get into the tram when required (ADA compliance vehicles for Guests in wheelchairs, Guests with baby strollers, etc.).
• Uses the tram microphone advising Guests of the next Destination and providing Destination information if applicable.
• Greets and welcomes Guests getting into the tram to make them feel welcome. Provides information to our Guests about locations, products, and experiences on the Destination.
• Adheres to a Company confidentiality agreement. Attends meetings, trainings, and work-related activities as required.
• Follows the Destination’s grooming standards. Ensures personal appearance, hygiene, and uniform appearance are always in accordance with Company policy. Maintains a safe and sanitary environment for Guests and the Team.
• Acknowledges and greets Guests, Visitors, and Team Members in public spaces with a warm, friendly greeting.

QUALIFICATIONS:

• High School Diploma or equivalent vocational training.
• Experience in customer contact positions within the hospitality industry, e.g., hotel, resort, or cruise ship.
• Driving license is a must.
• Effective verbal communications skills. Good interpersonal skills and ability to communicate with VIPs, Guests, Management, Shipboard Crew, and Team Members.
• Ability to resolve problems and to work without supervision.
• Ability to work positively and cooperatively in a diverse international environment.

LANGUAGE REQUIREMENTS:

• Ability to speak English clearly, distinctly, and cordially with Guests, Team Members, Contractors, and Vendors.
• Ability to read and write English, to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from Guests, Managers, and Team Members.

PHYSICAL REQUIREMENTS:

• While performing the duties of this job, the Team Member is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste and smell. The Team Member must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• All Destination Team Members must be physically able to participate in emergency life-saving procedures and drills. Full use/range of motion of arms and legs as well as full visual, verbal, and hearing abilities are required to receive and give instructions in the event of an emergency.

23 Jun, 2024 (47 days left)