Job vacancy Customer Service Representative -Nassau (Port)

A leading transportation Company with over thirty years (30) experience in the ground transportation and travel industry invites applicants to join our team.

Job Summary

The Customer Service Representative will be the face of our company, providing assistance and support to arriving guests to ensure a seamless transition from the Prince George Dock terminal to their ground transportation. The ideal candidate will play a pivotal role greeting travelers and providing information to assist in resolving issues to ensure a smooth and enjoyable travel experience for our

Duties and Responsibilities

• Represent LTT in a pleasant and professional manner at all times, acting as an Ambassador to ensure that the LTT brand is properly represented at the dock/pier.
• Welcome and greet LTT cruise ship passengers with appropriate signage, providing assistance and accompanying them to tour buses.
• Liaise with the ship's shore excursion personnel to obtain current tour counts and promptly relay this information to Control.
• Efficiently dispatch various tours to tour buses, ensuring timely departure.
• Verify excursion tickets with ship shore excursion personnel for reconciliation purposes.
• Ensure all cruise ship passengers are present and accounted for before commencing tours.
• Inform drivers of their assigned tours and promptly inform Control of the same.
• Notify Control of the departure of the last bus for each tour from the pier.
• Organize the dispatch of buses for return shuttles from Atlantis and BahaMar.
• Notify Control of the last bus departure from each of these locations for each tour, and send "The Last Bus Email" to the ships accordingly.
• Maintain accurate records of all activities and transactions as required.
• Promptly communicate any concerns or challenges encountered while assisting cruise ship passengers to the Control Room.
• Accompany cruise ship passengers on tours as directed by Management.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent qualification.
• At least 1 year of relevant experience in customer service.
• Demonstrated attention to detail in previous roles.
• Ability to effectively manage multiple tasks in a fast-paced, metrics-driven environment.
• Commitment to adhering to internal policies, guidelines, and conduct standards.
• Proficiency in communicating effectively in English, both verbally and in writing.
• Maintain a professional demeanor at all times.
• Strong organizational skills, with a focus on customer service and active listening.
• Capable of working independently with minimal supervision.